![]() ![]() ![]() We were able to successfully complete four pilot projects across multiple departments and showcase these learnings to a larger audience in various forums. ![]() Guardrails in pega code#Once we made the decision to embrace the low code/no code concept, we initially wanted to do a few pilot projects before expanding this to the whole enterprise. Ford initially explored the tools and platforms it had already, which included Pega’s App Factory, which uses a modular approach to application development. The CoE that was created to enable this wanted to develop templates and reusable components to accelerate the overall development process. It was hoped that this would promote citizen developers across the enterprise and drive adoption, whilst ensuring the appropriate use cases are identified. Providing a structure for low code/no codeįord’s approach was to create an environment for citizen developers, where there was a streamlined on-boarding and off-boarding process for them to develop and deploy applications, but also where the citizen developer was empowered to create with minimal administration, process or overheads. Hence, we saw an opportunity in the form of citizen development and low code/no code environments, where they can provide some relief for the continuing backlog. ![]() Like many organizations, in the recent past the backlog continued to grow and there was a need for a very dynamic, in nature, business team. We provide training and adoption of the technology by doing proof of concepts and also executing them before it is embraced. Also, it provides operational support to upkeep the Pega instances and solving any defects for the product development teams. The CoE helps the assessment of the use cases, development and adoption of best practices, architectural standards, development outfit and developing reusable components. This is being done across the enterprise. In Ford, Pega Center of Excellence consists of a pool of Pega SMEs, who are supporting multiple capability areas of Pega, such as robotic process automation, digital process automation, chatbots and low code/no code. Sivasankaran Natarajan, Manager of IT and Enterprise at Ford, and Viswa Chaitanya, Delivery Manager of Pega Center of Excellence (CoE) at Ford, were both speaking at Pega’s recent Inspire event, where the pair explained how the car manufacturer has navigated its citizen developer movement, using Pega App Factory. Governance is required to make this work effectively, to ensure certain standards are being met and that low code/no code is being deployed in the right scenarios. However, it’s not just a case of throwing the tooling over the fence and letting the business get on with it, as Ford has learned. This obviously won’t be the case for every application an enterprise needs, but there is a general consensus that some applications and processes could quickly be designed and deployed, tapping into common data models, without too much risk involved. The idea is that instead of business teams being stuck in a holding zone whilst IT teams assess requirements and spec out an application for development, team members themselves are given the tools to quickly build out what’s required using no code/low code solutions. Citizen development aims to provide business users with tools that allow them to build out applications themselves, using a light touch framework that doesn’t require hard coding, with the aim of allowing a business to move at speed and with more agility. One of the world’s largest car manufacturers, Ford, is embracing the citizen development movement through the use of Pegasystems’ low code/no code platform. ![]()
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